Social Compliance Audit Services

Consultancy Services specializing in Business Social Compliance Audit (CSCA), BSCI Audit (BSCI), and GOTS Certification Compliance (GOTS). Additionally, they offer implementation-related services in India, such as fair trade certification compliance and implementation-related services.

Accredium Certifications Consulting Services Specializing in the compliance of GOTS certifications and implications consultancy, BSCI social complaint audit consultancy services, BSCI audit Consultants, and business social compliance audits (CSCA)

Business Social Compliance Audit (CSCA) Consultancy Services:

The Business Social Compliance Audit (CSCA) is a critical instrument for assessing the ethical practices and social responsibility of organizations. This audit guarantees that a company's operations are consistent with global labor standards, human rights principles, and equitable work practices. The consultancy provides expert guidance to assist businesses in complying with CSCA standards, which encompass a variety of topics, including health and safety, worker rights, working conditions, and ethical labor practices.

Services Offered:

BSCI Pre-Audit Consultation: The consultancy conducts a comprehensive evaluation of the current practices of businesses to identify areas of non-compliance and prepares them for the CSCA.

BSCI Audit Support: Comprehensive assistance throughout the audit process, including operational assessments, personnel interviews, and documentation management. Remediation Assistance:

The consultancy assists companies in the implementation of corrective measures to ensure that they satisfy the requisite standards in the event of non-compliance findings.

BSCI Audit Training Programs: Conducting workshops and on-site training sessions to inform management and employees about ethical labour practices and social compliance requirements.

BSCI Audit Implimentation Services Advantages: Demonstrated dedication to ethical labour practices, thereby enhancing brand value and reputation. Access to international markets and business partners that necessitate social conformance. Reducing the risk of legal complications and reputational harm.

BSCI Audit (Business Social Compliance Initiative) Summary: The Business Social Compliance Initiative (BSCI) audit is a globally recognized system that is intended to enhance the working conditions of supply chains worldwide.

The BSCI emphasizes the importance of environmental responsibility, workplace safety, ethical employment practices, and equitable remuneration. Our consultancy services guarantee that businesses adhere to BSCI standards, thereby enabling them to establish robust relationships with ethically conscious consumers and stakeholders.

Services Offered: Gap Analysis: A comprehensive examination of the company's current operations in relation to the BSCI requirements, with the objective of identifying any deficiencies that must be rectified.

Audit Preparation: Advice on operational best practices, employee interviews, and documentation to guarantee a successful audit.

Continuous Monitoring: Ongoing assistance following an audit to guarantee that compliance is preserved and that enhancements are implemented as required.

Supplier Audits: The consultancy also provides services to evaluate the social conformance of a company's suppliers, thereby guaranteeing end-to-end supply chain accountability.

Advantages: Enhanced business partnerships with partners who require high standards of social responsibility. Enhanced global market competition.

Ensuring equitable treatment and ethical conduct has a beneficial effect on the morale and productivity of the workforce.

3. Global Organic Textile Standard (GOTS) Certification Compliance Summary: The Global Organic Textile Standard (GOTS) is a certification that is internationally recognized for the production of organic textiles. GOTS compliance ensures that the entire textile supply chain complies with rigorous environmental and social standards.

Our consultancy assists businesses in India in the implementation of GOTS standards, thereby guaranteeing that their products satisfy the stringent environmental and social standards necessary for certification.

Services Offered: Certification Process Support: Assistance with all phases of GOTS certification, including the application, documentation, and ultimate certification.

Supply Chain Compliance: Guaranteeing that all processes in the textile supply chain, from the procurement of raw materials to the manufacturing and distribution of the product, adhere to the GOTS standards.

Sustainability Training: Tailored training programs for management and employees that emphasize environmental responsibility and sustainable production practices.

GOTS Audit Preparation: Assisting businesses in establishing appropriate recordkeeping, production processes, and employee welfare standards in order to prepare for audits.

Advantages: global recognition as an environmentally conscious and sustainable brand. Access to an expanding consumer base that places a high value on products that are ethically produced and organic. Improved brand loyalty and market position as a result of increased environmental and social responsibility.

4. Services Related to Fair Trade Certification Compliance and Implementation Summary: Ensure that workers receive equitable wages, safe working conditions, and improved trade terms by promoting ethical business practices through equitable trade certification. Our consultancy is dedicated to assisting businesses in adhering to Fair Trade standards and integrating fair trade practices into their supply chains.

Services Offered:

Assistance with Fair Trade Certification: guidance on the certification procedure, including the application, audit, and ultimate approval. Fair Trade Practices Implementation: Assisting businesses in the integration of fair trade principles, including sustainable practices, worker empowerment, and equitable remuneration, into their supply chains.

Supplier Engagement: Conducting audits and consultations with suppliers to guarantee that their operations adhere to Fair Trade standards.

Stakeholder Training: Workshops and training sessions for employees, management, and suppliers to facilitate the comprehension and execution of Fair Trade principles.

Advantages: Access to international markets that prioritize products that are ethically sourced. Enhanced employee satisfaction and retention by advocating for equitable wages and working conditions. Enhanced the brand's reputation as an ethically responsible enterprise.

Conclusion: Your organization will establish itself as a reliable partner for organizations that are striving to enhance their ethical, sustainable, and socially responsible operations through the provision of consultancy services in the areas of CSCA, BSCI, GOTS, and Fair Trade compliance.

Not only are these certifications and audits necessary for regulatory compliance, but they also serve as a means of establishing trust with consumers, stakeholders, and the global marketplace. By implementing these services in India, businesses can establish a competitive advantage while simultaneously advocating for sustainable and equitable practices.

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GOTS Certification Services, Organic textile certification consultants, GOTS Certified Consultancy

BSCI & SEDEX Audit

Implimentation and consultancy services

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BSCI (Business Social Compliance Initiative) implementation services assist firms conform with global social compliance standards, assuring ethical and sustainable practices throughout their supply chains. These services help firms implement the BSCI Code of Conduct, which emphasizes fair working conditions, workers' rights, health and safety, environmental protection, and commercial integrity. BSCI implementation services assist businesses in improving workplace standards, lowering compliance risks, and building trust with customers and partners by offering support with risk assessments, audits, training, and corrective action plans. Implementing BSCI improves operational efficiency while also demonstrating a company's commitment to social responsibility and ethical sourcing.

BSCI Implementation Services,BSCI Compliance audit consultancy, BSCI's Code of Conduct Audit consultancy services,
Ethical and Sustainable Practices consultancy , Social Compliance Standards, Supply Chain Compliance audit services,

Accredium offers full BSCI implementation services to assist firms in complying with global social compliance requirements, assuring ethical and sustainable practices throughout their supply chains. Our services help firms implement the BSCI Code of Conduct, which focuses on fair labor conditions, workers' rights, health and safety, environmental preservation, and commercial integrity. We provide firms with risk assessments, audits, training, and corrective action plans to help them improve workplace standards, decrease compliance risks, and create confidence with customers and partners. Businesses that work with Accredium may increase operational efficiency while also demonstrating a strong commitment to social responsibility and ethical sourcing.

Workplace Standards Improvement, Risk assessments and audits.BSCI Training and Corrective Actions, Fair working conditions, Workers' Rights and Safety, Environmental protection compliance, Business Integrity and Compliance, BSCI Ethical Sourcing, Social Responsibility in Supply Chains, Accredium provides BSCI services, Operational Efficiency using, BSCI, Global Compliance Standards, Consumers trust BSCI compliance, BSCI Compliance Consultancy

Our Services

ISO 50001 is a global energy management standard designed to help organizations identify, implement, and continuously improve their energy efficiency practices. This standard can help organizations reduce their energy consumption, lower their energy costs, and reduce their environmental impact. Here are some of the benefits of ISO 50001:

Energy Efficiency
ISO 50001 helps organizations identify and prioritize opportunities to improve energy efficiency. Organizations can reduce their energy consumption and their carbon footprint by implementing energy efficiency measures.

Cost Savings
ISO 50001 can help organizations save money on their energy bills. By reducing their energy consumption, they can reduce their overall operating costs.

ISO 50001 can help organizations meet legal and regulatory compliance requirements related to energy efficiency. It can also help organizations improve their reputation and attract environmentally conscious customers and partners.

Improved Operational Performance
ISO 50001 helps organizations measure and optimize their energy consumption processes. This can result in improved operational efficiency, reduced downtime, and improved productivity.

Risk Management
ISO 50001 allows organizations to identify and mitigate risks associated with energy supply and usage. By understanding the risks associated with energy, organizations can create strategies to protect their energy supply and reduce their vulnerability to energy price volatility.

Employee Engagement
ISO 50001 can support the development of employee energy management programs and awareness campaigns.

ISO 50001: Continuous Improvement
ISO 50001 encourages organizations to adopt a continuous improvement culture for energy management. By regularly reviewing and updating energy management practices, organizations can ensure ongoing efficiency.

ISO 50001: Management System
ISO 50001 is a powerful tool for organizations that want to manage energy consumption in a systematic manner, reduce costs, and optimize their environmental and operating performance. Implementing ISO 50001 can provide organizations with the following benefits:

Energy efficiency
Cost savings
Regulatory compliance
Sustainability

ISO 50001 desertificatio Continuous Improvement

ISO 9001, ISO 14001, ISO 45001, ISO 13485, ISO 22000, ISO 27001, ISO 50001, IATF 16949, HACCP, GMP, CE Marking agencies in Delhi, Noida, Ghaziabad, Gurgaon, Rohtak, Karnal, Faridabad, Sonipat, Panipat...

Compliance with International Organization for Standardization ISO 3100

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CE certification , ‎ISO 29990:2010 , ISO 9001:2015 & ISO 22000:2018/HACCP
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Industries & Locations Served by Accredium

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Accredium is one of the largest and leading consultants in India. We are a transnational ISO certification consultants with clients in India, USA, UK, Saudi Arabia, Kuwait, Middle East, Europe, Africa, Australia, Singapore, Hong Kong, the UAE, Qatar, Oman, Russia etc.. We provide quick, result oriented and easy to implement consulting and training for ISO certificate.

Some of the numerous tribal crafts manufactured in India include: Antiques,

Handifracts SEDEX Audits
Baskets, Paper Mache, Ceramics, Clock Making, Embroidery, Block Printing, Decorative Painting, Glass Work, Fabric, Furniture, Gifts,
Home Décor,
Jewellery,
Leather Crafts,
Metal Crafts, Paper Crafts,
Pottery,
Puppets,
Stone and Wood Works.

Below are some of the Industries we served as a consultants for ISO certification.

Aerospace Industries
Fishing Industries
Timber Industries
Chemical Industries
Pharmaceutical Industries
Software Industries
Construction Industries
Defense Industries
Arms Industries
Education Industries
- Energy Industries
Electrical power Industries
Petroleum Industries
Entertainment Industries
Financial services Industries
Insurance Industries
Food Industries
Fruit production
Health care Industries
Hospitality Industries
Information Industries
Automotive Industries
Pulp and paper Industries
Steel Industries
Shipbuilding Industries
Broadcasting
Film Industries
Music Industries
News media
Publishing
Telecommunications Industries
Transport Industries
Water Industries

Our greatest hits are the most widely used ISO Standards, which also include the standards for our management system.

Certifications & Audit Services

Accredium provides services of ISO 9001: Quality assurance. ISO 14001: Environmental compliance. ISO 27001: Information security. ISO 45001: Occupational health & safety. ISO 22000: Food safety. CE: European Conformity. UL: Underwriters Laboratories. RoHS: Restriction of hazardous substances. ENERGY STAR: Energy Efficiency. FCC: Federal Communications Commission.

SEDEX Implementation Services

BSCI Implementation Services

BSCI Implementation Services: Make your business more efficient with our BSCI implementation services. We provide ethical sourcing services, social compliance services and supply chain transparency services. Partner with us to implement responsible business practices, enhance supplier relationships and meet global standards.

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Certifications include CE marking, GMP certificate, ISO 9001, and ISO 18001. ISO 9001 requires a ₹1,500.00 investment for quality management system.

Certifications for Medical, Health and Ayurvedic Products

Anytime, Anywhere

Several ISO standards and certifications exist to assure product quality, safety, and regulatory compliance for third-party certifications in health, Ayurvedic, and medical production. Here are the important certifications and systems to consider:

1. ISO Certifications.
ISO 9001 (Quality Management System)

Maintains quality management and continual improvement throughout all activities.Improves customer happiness, product quality, and operational efficiency.

ISO 13485: Medical Devices, Quality Management System

Designed specifically for medical device makers, particularly those that make herbal and medicinal items.
Ensures regulatory compliance, with an emphasis on risk management and quality control.

ISO 22716: Good Manufacturing Practice (GMP) for Cosmetics

Useful for makers of herbal and Ayurvedic goods, particularly those for skin care, cosmetics, and wellbeing.
Ensures compliance with GMP, which includes cleanliness, safety, and documentation processes.

ISO 22000:The Food Safety Management System (FSMS)

For oral use of nutritional supplements, nutraceuticals, and herbal items.
Food safety is prioritized, with the goal of reducing contamination risks and meeting regulatory criteria.
ent System.ISO 45001: Occupational Health and Safety Managem
Provides a safe workplace for employees by lowering risk and raising health and safety standards.
Suitable for manufacturing facilities that handle chemicals or pharmaceutical items.

ISO 14001 (Environmental Management System)

demonstrates a dedication to reducing environmental effect.
Important for enterprises seeking for environmentally friendly production techniques.

2. Good Manufacturing Practices (GMP) certifications
WHO-GMP (World Health Organization's Good Manufacturing Practices)

Recognized widely, particularly in the pharmaceutical and herbal product sectors.
Ensures that production processes fulfill quality requirements for safety, purity, and consistency.

AYUSH Premium Mark.

The Ministry of AYUSH for Ayurveda provides specific information for India.

WHO-GMP Compliance Cerificate

goods are certified in accordance with WHO-GMP requirements, which is required for the export of Ayurvedic and herbal goods

GMP Certification from National Regulatory Authorities

Ensures compliance with GMP requirements set by national and international regulators.
Reduces the hazards associated with contamination, mislabeling, and production safety.

3. Product-specific certifications.

Organic Certification (such as USDA Organic, EU Organic, and India Organic)
Important for herbal and Ayurvedic items that are sold as organic.
Certifies that the components were farmed without the use of synthetic fertilizers, pesticides, or genetically modified organisms.

Halal certification

Important for items designed for Muslim customers.
Certifies that items follow Islamic dietary requirements, including ingredients, sourcing, and manufacture.

Kosher Certification

Relevant for items aimed for Jewish clientele.
Certifies that the items comply with Kosher dietary regulations.

Fair Trade Certification

Displays ethical sourcing and equitable treatment of farmers.
Especially important for exporters

4. Other Management Systems and Certifications.

HACCP: Hazard Analysis and Critical Control Points
A food safety management system that is widely utilized in the manufacture of nutraceuticals and dietary supplements.
Identifies, evaluates, and controls dangers that may impact product safety.

SA 8000 (Social Accounting Standard)

Emphasizes fair and safe working conditions, human rights, and ethical behaviors.
Important for firms that want to assure corporate social responsibility.

CE Marking

If a product is classified as a medical device, it is required to join the European Economic Area (EEA).
Ensures compliance with health, safety, and environmental protection regulations.

FDA (Food and Drug Administration) Registration and Certification (for the US market)

Required for Ayurvedic, herbal, and medical items sold in the United States.
Includes FDA compliance criteria for labeling, manufacturing processes, and product safety.

FSSAI License (India).

Required for Indian enterprises that manufacture nutraceuticals and herbal items.
Ensures adherence to food safety and regulatory standards.

These certifications can promote credibility, improve product quality, maintain regulatory compliance, and raise market acceptability for health, Ayurvedic, and pharmaceutical production facilities.

ISO certifications for Ayurvedic manufacturingQuality management for health products
GMP certification for herbal products
Ayurvedic product certification
Third-party certification for medicine manufacturing
ISO 9001 for health industry
WHO-GMP for herbal products
Ayurvedic manufacturing unit certification
ISO 13485 for medical devices
Organic certification for Ayurvedic products
GMP standards for Ayurveda
ISO 22000 for dietary supplements
Environmental certification for manufacturing
Halal certification for health products
Kosher certification for herbal products
Food safety certification for nutraceuticals
AYUSH Premium Mark certification
FDA registration for Ayurvedic products
FSSAI license for nutraceuticals
Fair trade certification for herbal industry

SEDEX Implementation Services: We guide your company through the implementation process of SEDEX.

Our experienced consultants make sure your supply chain is compliant with SEDEX standards. We help you join SEDEX, conduct audits, offer training, and help you meet requirements.

SEDEX Implementation Support: Improve your ethical sourcing practices and supplier accountability.

What are the benefits of implementing SEDEX and conducting a SEDEX audit?

SEDEX is a supply chain data exchange platform that allows organizations to share and access their supply chain data in a transparent way.

This makes it easier for decision-makers to make informed decisions and reduces the amount of time and effort needed to collect and report data.
SEDEX also helps organizations demonstrate their commitment to responsible and sustainable sourcing, which can help to increase trust with consumers, investors and partners. For example, SEDEX encourages organizations to adopt ethical sourcing practices that promote social responsibility and fair labor practices as well as environmental sustainability.

Sedex also helps organizations to better assess and manage their supply chain risks, as it allows them to monitor supplier performance and ensure that they are adhering to ethical and/or social standards.

Which documents are necessary to conduct Sedex audits?

Note that this is not an all-inclusive list but rather a starting point for getting ready for a SMETA 2 Pillar Audit. This is not what limits a SMETA auditor, who may request further paperwork. Legal paperwork:

Authorization to do business or certification from an organization or governing body
Approvals or Reports from Authorities (such as sanitation, fire safety, structural safety, environmental compliance)
Certificates of inspection and registration for specialized machinery and tools, as well as operator's licenses, are included in this section.
Contracting Materials (if Applicable) (such as canteen, security, facilities)
Institutional Rules and Regulations
Rulebook/Guide for Staff No. 1
There are two policies regulating discrimination, harassment, grievances, freedom of association, health and safety on the job, the environment, and employee training.
Records of Personnel
Personnel records of employees (include applications, contracts, notifications of discipline, ID copies, work permits, and resignation records)
"Employee registration and medical examination records"
Employment applications, labour contracts, disciplinary notifications, ID copies, work permits, resignation records, and other employee personnel files
Proof of Payroll and Attendance
One year's worth of payroll data, including normal and extra hours worked, government waiver/overtime permit information, and piece rate information (including peak period, low period, and the most recent period)
Rate and output records for 2 pieces (such as daily production report, product inspection report)
A calendar of official holidays
Four years' worth of time off logs, both paid and unpaid.
Proofs of Payment for Medicare and Medicaid
Benefits documentation number six (for example: annual leave, maternity leave)
Liberties of Association Article 1 Formal Records of Formation (such as meeting records)
Protecting Human and Environmental Health (EHS)
Building design or emergency exit strategy
Two EHS procedures and/or guidelines in writing
Reports from the EHS Committee (agendas, minutes)
Four Logs of EHS Instruction (such as personal protective equipment, chemical safety)
Concerning Matters of Health and Safety
Permits, licences, and testing results pertaining to workplace safety and equipment
Logs of equipment maintenance and inspections
Three Categories of Dangerous Materials and Operations
Items of PPE that must be worn at all times
Documentation of fire extinguisher inspections and tests
Fire inspection reports and records of fire drills
Plans for responding to emergencies (such as an Emergency Response plan)
Statistics on Work-Related Illness and Injury
Ten Samples of Industrial Hygiene Reports (such as chemical exposure, air contaminants, noise, temperature, lighting, indoor air quality)
Documentation of Employee Health Examinations (if applicable)
Test results and analyses of water used for drinking
Cafeteria permits and employee medical histories, page 13 (if applicable)
Environmental
Acceptance report and environmental effect assessment at project completion
Reports and logs kept on an annual basis (if applicable)
Air Emissions Permit and Tracking Documents
Documentation of monitoring and permits for wastewater discharge
Documentation of inspections and the disposal of hazardous materials
Consent of the local pollution board (number 6)
Facility floor plan
Applicable laws and regulations
Labour contracts/written employment agreements
Employee handbook (terms and conditions of employment)
Collective Bargaining Agreements (CBA)
A list of all the chemicals and solvents used
Training records
Permits, operating license's, certificates of operations, etc.
Government Inspection reports e.g. sanitation,
fire safety, structural safety, environmental
compliance, etc.
Machinery inspection/service logs
Accident and injury log
Emergency action procedures
Evacuation plan
Time records for the past 12 months
Payroll records for past 12 months
Piece rate records for the past 12 months (if applicable)
Insurance, tax and other required receipts
Production records
Minutes of joint committees on OHS e.g.
disciplinary matters
Previous ethical trade audit reports/corrective action logs
Any appropriate certifications e.g. OSHAS
18000, ISO 9000, Chain of Custody etc.
Facility polices:
Child labour
Wage and hours of work
Disciplinary
Benefits and allowances
Health and Safety
Labour/Human rights
Environment
Training
Discrimination and harassment
Homeworkers, outworkers and subcontractors

IAF Accredited ISO 9001: Quality Management System (QMS)

Accredium Certification is one of the most reputed ISO Certification bodies in Delhi. We offer ISO Certification Services in Delhi and in all parts of India. We provide IAF ISO 9001, IAF ISO 14001, IAF ISO 22000,IAF ISO 27001, IAF 28000, IAF ISO 31000, HACCP, GMP, WHO GMP, GLP, GPP, OHSAS18001, SA 8000 Certification services.ISO Certifications consultant

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FSSC Management System food safety certification services

Since 2009, Foundation FSSC has been providing the consumer goods industry with assistance in the implementation of food safety systems that are in line with the management approach and harmonised framework of ISO standards.

We have over thirty specialists working across the world on the continual improvement and innovation of our food safety management system, FSSC 22000, which is recognised by GFSI, as well as our new social management system, FSSC 24000.

Foundation The Food Safety and Standards Committee (FSSC) has liaisons in China as well as regional representatives in North America, South America, India, Japan, and the Middle East. We provide support for your organisation using our systems, beginning with the implementation phase and continuing through accreditation, audits, and beyond. The FSSC plans span the entirety of the food supply chain, from the farm to the consumer's plate. Please see the following for further details regarding these markets:

ISO 27001: Information Security Management System (ISMS)

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ISO 45001: Occupational Health and Safety Management System (OHSMS)

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IISO 31000: Risk Management

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ISO 22000: Food Safety Management System

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ISO 22301: Business Continuity Management System (BCMS)

ISO 50001: Energy Management System (EnMS)

iISO 26000: Social Responsibility

ISO 26000 (International Organization for Standardization) is an international standard for corporate social responsibility (CSR) that was published in 2010. It does not provide certification standards such as ISO 9001 and ISO 14001, but instead serves as a framework to help organizations understand and implement CSR principles.

What is Social Responsibility?
Social responsibility is the responsibility of an organization to ensure that its decisions and activities impact society and the environment in a transparent and ethical manner.

What are the 7 Core Principles of Social Responsibility?

Accountability, Transparency, Ethical Behaviour, Respect for Stakeholder Interests, Respect for the Rule of Law, Respect for International Standards of Conduct, Respect for Human Rights, and Guidance on Implementation
ISO 26000 provides guidance on how organizations, including businesses, non-profit organizations, governmental bodies, and other entities, can incorporate social responsibility into their processes and decision-making. The standard covers human rights, labor, environmental, consumer issues, community involvement and development.

ISO 26000: Compliance
ISO 26000 helps organizations comply with international standards and social responsibility guidelines
Innovations
ISO 26000 promotes social and environmental innovation, which can result in cost savings and business opportunities
ISO 26000 is voluntary
Organizations do not need to be certified against ISO 26000
Organizations use ISO 26000 as a reference for assessing and improving their social responsibility practices
ISO 26000 principles are often perceived as ethical and responsible practices that go beyond legal compliance
Benefits for organization and society

Risk Assessment, Compliance and RisK Management System Certifications Services for ISO 10002 Certifications, ISO 3100 Certification an ISO 37001 Certification Services

ISO 10002: Customer Satisfaction - Guidelines for Complaints Handling

ISO 10002 is a comprehensive international standard that outlines the steps an organization can take to effectively manage customer complaints and enhance customer satisfaction. It is also known as ISO 10002:2018, Quality Management, Customer Satisfaction, and Guidelines for Complaints Handling in Organizations. The scope of the standard is to provide a framework for organizations of all sizes and industries to effectively and efficiently manage customer complaints. The standard is based on a set of principles, such as Transparency, Accessibility, Objectivity, Confidentiality, and Responsiveness, which are designed to help organizations create a fair and customer-focused complaints handling process. Additionally, the standard emphasizes the importance of the commitment of top management to complaints handling and recommends the appointment of a Complaints Handling Coordinator or team to oversee the process

How to Monitor and Analyze Complaints Data to Identify Trends, Root Causes, and Opportunities for Improvement
How to Collect and Analyze Customer Feedback to Identify Recurring Issues and Improve Processes to Prevent Future Complaints
How to Use Complaints as a Source of Information for Continuous Improvement to Address Root Causes, Make Process Improvements, and Prevent Similar Complaints in the Future
How to Document Complaints Handling Processes, Including Policies, Procedures, and Records to Ensure Consistency and Accountability
How to Communicate with Customers throughout the Complaints Handling Process to Keep Them Up to Date on Progress and Resolutions
How to Handle Complaints with Confidentiality to Respect the Privacy of the People Affected
How to Train and Educate Employees to Have the Skills to Handle Complaints

ISO 31000: Risk Management

ISO 31000 (International Standard for Standardization of the Measurement of the Effectiveness of the Management of Risks) is an international risk management standard that provides guidance, principles and framework for the effective management of risks within organizations. While ISO 31000 is not a formal certification, it serves as a point of reference for organizations to develop and apply a risk management plan.

There is no ISO 31000 certifications for individuals. Instead, ISO standards are usually applied and certified by an accredited certification body that assesses an organization’s risk management process and procedures against ISO 31000 standards. This certification can help an organization increase its credibility and competitiveness in the marketplace.

An audit of ISO 31000 is a process that involves trained auditors to review documentation, interview personnel, and evaluate risk management processes in order to ensure that they meet ISO 31000 guidelines.

ISO 31000 certification and audits are designed to ensure an organization’s risk management practices meet ISO 31000’s principles and effectively manage risks. The process is as follows:

Prior to the audit, the organization prepares by creating a risk management process, processes, and policies that are aligned with the principles of ISO 31000.

The audit is selected by accredited auditors who are knowledgeable about the ISO 31000 framework and the organization’s industry

The audit planning includes the scope of the audit, the objectives of the audit, and the audit schedule

The on-site audit is an on-site visit where auditors conduct interviews with staff and document reviews, as well as observations

The audit report is a report that outlines the findings of the audit and any areas for improvement

If an organization complies with the requirements of ISO 31000, the certification is granted

ISO 37001: Anti-Bribery Management System Audit and Certifications

ISO 37001 provides guidance and requirements for the development, implementation, maintenance, review, and improvement of an ABMS. The objective of the standard is to assist organizations in the prevention, detection, and resolution of bribery and corruption through the implementation of effective anti bribery policies and practices.

While ISO 37001 does not constitute a certification, it does serve as a framework for organizations to develop anti bribery programs. Here are some of the key elements of the ISO 37001 standard:

ISO 37001 applies to all types of organizations, both public and private

Organizations must establish and communicate an explicit and comprehensive anti bribery policy

Top management must demonstrate their commitment to the prevention of bribery within the organisation

An organization must conduct a comprehensive risk assessment to determine and assess bribery risks

Organizations are required to exercise due diligence when dealing with external parties, including suppliers, agents and business partners

Organizations should provide anti bribery training and awareness to employees

An organization should have reporting and investigation procedures for suspected bribery incidents

Monitoring and measurement: Organizations need to track and evaluate the performance of their anti bribery management system
Continuous improvement: There needs to be a process to continuously improve the anti bribery management system

ISO certification: While ISO 37001 itself does not require certification, organizations can request certification from an accredited certification body once they have put in place an anti bribery management system in line with the standard

ISO certification process: The certification process usually involves the following:

Internal audit: The organization carries out an internal audit to identify gaps that need to be addressed

Implementing measures: The organization puts in place the policies, procedures and controls needed to address the gaps and meet the requirements of ISO 37001

Documentations: The organization prepares detailed documentation of its anti bribery management system that includes policies, procedures and records

ISO certification award: The organization receives an ISO 37001 certificate if it meets the requirements

Monitoring and surveillance audits: Regular surveillance audits are carried out to ensure continuous compliance

Sustainability, SEDEX, bsci and ISO 20121 certification services

ISO 20121: Event Sustainability Management System

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ISO 19600: Compliance Management System

ISO 19770: IT Asset Management

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ISO 20173: Guidelines for Integrating Social Responsibility in Organizations

ISO 30301: Management System for Records

ISO 30300: Management Systems for Records - Fundamentals and Vocabulary

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ISO 19443: Quality Management Systems for the Automotive Industry

ISO 19443 is a global Quality Management System (QMS) standard published by ISO. It outlines the requirements and guidance for automotive companies to develop, implement, and manage effective QMS. ISO 19443 aligns closely with ISO 9001 (the generic QMS standard), but also includes industry specific requirements and best practices specific to the automotive industry.

In the automotive industry, ISO 19443 certification promotes quality and customer satisfaction by increasing competitiveness in the industry and building trust between customers, regulators and stakeholders.

The key elements of ISO 19443 include risk management, customer-specific requirements, product safety, continuous improvement, and supply chain management. Risk management focuses on identifying and mitigating risks associated with automotive processes and products, while customer-specific requirements focus on meeting the unique needs of automotive customers and promoting customer satisfaction. Product safety ensures that automotive products and services meet safety standards and meet regulatory requirements. Supply chain management extends quality management practices to suppliers and partners.

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System Gap Analysis Services

System Gap Analysis Services involve a comprehensive assessment of an organization's existing systems, processes, and procedures to identify discrepancies or "gaps" between current capabilities and desired objectives. These services are crucial for enhancing operational efficiency, compliance, and overall performance.

The process typically starts with defining clear objectives and goals. Then, experts conduct a thorough evaluation, examining technology infrastructure, software applications, data management, and human resources. They compare the current state to the desired state, highlighting areas where improvements are needed.

System Gap Analysis Services provide numerous benefits, including:

Optimized Efficiency: By pinpointing inefficiencies and redundancies in workflows, organizations can streamline processes, reduce operational costs, and improve resource utilization.

Risk Mitigation: Identifying compliance gaps and security vulnerabilities helps organizations proactively address potential issues before they become critical problems.

Informed Decision-Making: Accurate gap analysis data empowers leaders to make data-driven decisions regarding technology investments, process improvements, and resource allocation.

Enhanced Customer Satisfaction: Streamlining operations often leads to improved customer service and satisfaction, as organizations can better meet customer needs.

Competitive Advantage: Staying up-to-date and efficient in a rapidly evolving business landscape is essential for maintaining a competitive edge.

In conclusion, System Gap Analysis Services play a pivotal role in helping organizations bridge the divide between their current systems and desired objectives. By identifying and addressing gaps, organizations can operate more efficiently, reduce risks, and remain agile in an ever-changing business environment.

Non-Conformities solution Consulting services

What are Non-Conformity Solution Consulting Services?
Non-conformity is a term used to describe situations where a company’s practices or products don’t comply with industry best practices, standards, or regulations. These issues can lead to compliance problems, quality issues, and even damage to the company’s reputation.
Non-conformance solutions are advisory services that help organizations identify, fix, and avoid non-compliance in their operations. Consultants work closely with clients to develop effective solutions, which may include process improvement, corrective measures, risk mitigation plans, and more.
The primary goal of non-conformance solutions is to:
Identify non-compliances: Consultants work with organizations to identify non-compliances by conducting thorough evaluations, assessments, and audits of their procedures, products, and services.
Provide proactive solutions: Consultants provide strong quality management systems and employee training, as well as ongoing monitoring and improvement.
Ensure compliance: Consultants assist clients in managing complex compliance requirements while avoiding costly penalties.

Corrective and Preventive Actions (CAPA) Review and consultancy

CAPA stands for corrective and preventive action, and it is a key part of the quality management system in many industries, from manufacturing to healthcare to pharmaceuticals. CAPA procedures are designed to identify, fix, and prevent any non-compliances and issues that could affect the quality of the product, the safety of the product, or the ability to meet regulatory requirements. CAPA Review and Consultation services are essential for organizations to effectively implement and enhance their CAPA procedures.

What CAPA Review and Consulting Services Include:

Existing CAPA Reviews: Consultants typically start by reviewing the organization’s existing CAPA procedures and processes. This includes looking at documentation and workflows, as well as looking at past CAPA records, to understand how problems have been managed.
Consolidated Compliance Assessment: Consultants ensure that CAPA processes are in line with industry standards and regulations, such as ISO 9001 and ISO 13485. They identify any gaps and make recommendations to make sure the processes are compliant with the industry standards.
Rapporture Root Cause Analysis: Consultants help identify the root cause of problems, rather than just treating symptoms.

The root cause analysis provides recommendations for remedial action to address the current issue and preventive action to prevent the recurrence of the issue. The recommendations are prioritized based on the risk and impact of the issue.
Documentation: Consultants help to document CAPA plans including action items and responsibilities, timelines and success criteria, as well as providing clear and comprehensive reporting.
Training & Education: Consultants may help to design monitoring & verification systems to support the implementation of CAPA actions as planned.
Culture of Continuous Improvement: CAPA consultants work closely with organizations to create a culture of continual improvement, encouraging them to learn from previous issues and improve their CAPA practices over time.
Regulatory Audit Preparation: Consultants can help organizations prepare for regulatory audits by reviewing and strengthening their CAPA practices to ensure compliance as well as demonstrating effective problem solving.
Customized solutions: CAPA consultancy solutions are tailored to each organization’s unique needs and challenges.
Through CAPA review & consultancy, an organization can improve its quality management system, reduce risk of product recall, and improve product safety and customer satisfaction.

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Third-party Audits Service

What is a third-party audit?

A third-party audit is an independent assessment conducted by an outside organization to assess a company’s compliance with a set of standards, regulations or industry specific requirements. These audits are an essential quality assurance mechanism to increase transparency, credibility and trust in a business’s operations.

Third-party audits are often used to validate financial statements, evaluate information security controls, verify compliance with environmental regulations or certify that a company complies with industry standards. Third-party audit services provide impartial, unbiased assessments that help identify areas of improvement and mitigate risks.

What are the main advantages of third-party audits?

Objective, expertise and a new perspective on business processes are some of the main benefits.

Stakeholders, investors, customers and regulatory bodies all have a stake in the success of a company.

3rd party audit services play an important role in instilling trust, reducing fraud and ensuring accountability in an increasingly globalized and regulated business environment.

Ultimately, these audits help to drive sustainable business success and improve ethical practices.

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ISO Documentation and
Process Improvement services

ISO Documentation and process improvement services are critical for organizations looking to improve operational efficiency, quality and compliance standards. They include a variety of critical activities that help organizations streamline processes and meet ISO (International Organisation for Standardization) requirements.

ISO Documentation is the process of carefully documenting organizational procedures, policies and best practices to ensure that they meet ISO standards.

Process Improvement is the process of identifying inefficiencies and waste in an organization’s processes.

By analyzing data and process mapping, organizations can optimize their operations, lower costs, and improve the quality of their products or services

In conclusion, ISO Documentation and Process Improvement are essential for organizations looking to increase customer satisfaction, improve employee morale, and gain a competitive advantage in the market.

They also help organizations comply with regulatory requirements and build trust with stakeholders.

All in all, these services are necessary for organizations looking to achieve excellence, continual improvement, and a strong foundation for long-term sustainable growth in today’s dynamic business landscape.

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Inspection and testing services

Inspections and testing services play a vital role in the safety, quality and compliance of various industries. Inspection and testing involves the systematic assessment and examination of a product, equipment, process, or facility to ensure that it meets the specifications and guidelines set forth by regulatory standards.

For example, in manufacturing, inspection services help detect defects or anomalies in products to prevent faulty items from being made available to the consumer and maintain product quality. For example, in construction, inspection services verify structural integrity as well as safety protocols to minimize accidents.

Energy and environmental inspection services are essential in the energy and environment sectors to ensure that equipment and processes meet environmental regulations.

Medical devices and pharmaceuticals are subject to rigorous testing to ensure that they are effective and safe for patients.

In food production, inspection services ensure that consumable goods are of the highest quality and safety.

These inspection services can include visual inspection, non destructive testing, laboratory analysis, and more. Inspection and testing services give businesses and consumers the assurance that their products and services will be reliable, safe, and perform as expected.

As industries continue to change and regulations become stricter, inspection and stricter, inspection services will become more important.

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Satisfaction Guarantee

Satisfaction of our customers in various ISO certifications services, in SEDEX implementations and consultancy services, in BSCIC implementation and consultancy services, and in CE certifications is critical. Quality standards and compliance frameworks ensure that organizations meet stringent criteria, whether in product safety, environmental accountability, ethical business practices or in other critical areas.

Achieving and maintaining ISO, Sedex and CE certifications not only demonstrate your commitment to excellence, but also instill confidence in your stakeholders. The satisfaction you derive from these certifications goes beyond compliance; it demonstrates your commitment to delivering high-quality products and services while meeting global standards.

The satisfaction guarantee lies in knowing that these certifications give you a strong basis for success, strengthening your reputation and trust with your customers, partners and the wider community.

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